Search

Key Responsibilities

• Baristas are experts in their craft, possessing a deep understanding of coffee blends, the art of coffee roasting, the intricacies of operating and maintaining espresso machines, and the delicate skill of frothing milk, as well as providing a fantastic sensory experience with tea.
• They actively ensure that beverage service team members at assigned bar locations act as company ambassadors and maintain a positive and professional demeanor at all times.
• They also drive the service excellence culture and platform by overseeing the Bar Steward, Jr. Bar Steward & Utility F&B performance at their location, providing guidance as needed, and interacting with guests to ensure their satisfaction with the beverage product and service.
• Baristas understand the setup, product, and service expectations of their area and promptly corrects any deficiencies that would negatively impact the guest experience.
• They partner with the Bar Supervisor to respond to guest feedback from all platforms and develop an action plan for immediate service recovery or a corrective action plan to improve service.
• They own their experience areas and partners with the beverage staff to oversee the development, implementation, and execution of the product and service in accordance with brand standards.
• Baristas are also responsible for ensuring that all beverages, including coffe beverages and tea drinks are accurately, professionally, and timely executed in accordance with company standards.
• They prepare and maintain a clean, sanitized, and fully stocked bar area at all times and ensures that any damage to equipment, fixtures, and fittings is reported immediately and rectified in a timely manner.