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The Retail Specialist is accountable to be a subject matter expert by having up to date knowledge on the products and unique offerings available onboard. The specialist is responsible for driving sales results, delivering distinctive guest experiences in assigned department or specialized functional area. They also maintain visual standards and cleanliness within the store, as well as ensure that stock levels on the floor are adequate (refilling stock as necessary). A retail sales specialist oversees monitoring their department, section, and/or floor and assisting in other departments when needed.

What you’ll be doing:

Sales and Revenue Generation:

• Achieves personal sales goals and maximizes revenue opportunities.
• Builds trust as a credible expert through personal presence, social skills, general knowledge, and presentation.
• Seeks to build deep relationships through the guest journey by sharing stories that inspire guests.
• Provides an informed and accurate response about products and services offered reflecting a commitment to the guest.
• Portrays a positive image of the onboard retail shops to all guests to build trust and credibility for the entire shop team.
• Responds promptly to resolve guests’ requests and feedback, following up with guests as appropriate, escalating to management as necessary.
• Drives positive energy and activity on the sales floor.
• Delivers brand service strategies and supports product initiatives.
• Understands the overall market (e.g., competitors’ strengths and weaknesses, trends, guest demographic, etc.).
• Performs other duties, as assigned, to meet business needs.