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The Boutique Associate is an ambassador for cultivating and building trust to deliver and exceed guest expectations in the Boutique and retail areas onboard the yacht. This role ensures the delivery of exemplary guest service and retail standards in accordance with the company’s Gold Standards and SOP protocols. The Boutique Associate is responsible for supporting the Boutique Manager and with delivering a retail experience that is integrated into the overall guest experience onboard. The Boutique Associate understands luxury guests and is knowledgeable about luxury brands, products, experiences and trends in retail and beyond.

What you’ll be doing:

• Assists guests in discovering brands, products and experiences that reflect their desires & interests while cultivating and fostering strong and meaningful guest relationships
• Creates inspiration, enthusiasm, and excitement around brands and products; holds full knowledge of all retail brands & products, including the use and benefits of the brands, products, programs, and activities
• Engages with guests with excellence to ensure the team meets or exceeds sales and service targets, with equal focus on both
• Maintains excellent marketing & visual merchandising standards, optimizing retail sales space for maximum revenue and rotating product as needed throughout voyages
• Monitors and provides feedback to the Boutique Manager on guest reaction to products and experiences to support the evolution of collections
• Ensures that the boutique and related fixtures throughout the yacht are clean and maintained at all times
• Works within opening hours that comply with international customs regulations and yacht activities; thinks creatively about selling and servicing when trading time is limited
• Participates regularly in training and updates about the brands, destinations, luxury sales and luxury service with a focus on continuous learning
• Responds to issues or problems immediately and reports any challenges, complaints, or service difficulties to the Boutique Manager for assistance
• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the Lady or Gentleman for this job. Functions, duties, responsibilities, and activities may change at any time with or without notice. All duties and responsibilities are to be performed in accordance with the Company's Safety, Quality and Environmental standards.