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Essential Duties and Responsibilities

Operational

• Possess thorough knowledge of job in order to effectively lead the team of Butlers.
• Coach and train all butlers
• Plan, assign and direct duties of Butlers
• Handle guest issues in a professional manner.
• Ensure personalized and prompt service to the guests.
• Maintain the company standards in assigned areas.
• Exhibit the company service culture by being polite, courteous, accommodating, and positive at all times.
• Possess ability to deal with difficult situations.
• Maintain a team spirit within the Butlers team.
• Possess full knowledge of the Oceania product and services offered to guests.
• Serve as personal Butler to the top 3 or 4* Owner suites (*R Class)
• Follow up with the butlers on guest special requests.
• Coordinate and schedule the daily individual task of each butler.
• Ensure that all guests are provided outstanding and memorable service.
• Communicate the necessary information to the Butlers team.
• Ensure prompt actions are taken regarding issues affecting guest service.
• Responsible for the maintenance of the suites, including the immediate surrounding areas.
• Ensure that all aspects of the in-suite service meet the company standards.
• Report any shortcomings regarding cleanliness and service provided by the Stewardess to the Chief Housekeeper.